Gatehouse Information:
Gatehouse 1 813-803-3103 (BBD)
Gatehouse 2 813-406-4068 (Cross Creek)
Voicemail to add a Visitor to Front steps 813-544-3392
The unmanned TAC gate closes at 10:00 PM daily.
Frequently Asked Questions
We wanted to touch base with our residents concerning the gate access. First, we would like to thank all of our residents who have registered with FrontSteps our new software. If you have not, please take a moment to register by going to www.huntersgreen.com and clicking the top left New Resident Register link.
Below you will find details on how gate access works and some answers to frequently asked questions.
How will I get notifications for my incoming guests?
Properly Registered in Frontsteps – When a resident registers for a text or email they will be notified when a guest enters or is denied.
How does the Visitor Management System Work?
How it works at the gate:
When your guest pulls up they will be asked for a destination or address. Your profile will appear and then the gate attendant will ask for an ID to verify access. If they are on the list the gate attendant will record entry and allowed access.
If you visitor is not on the list the gate attendant will call the Primary Number (assigned by resident). If they do not reach a resident, they will call the Secondary number (assigned by resident). If no answer they will try the primary number one more time. If resident answers they will be allowed entry.
NO Answer – the guest will be denied access. This is a cause for backups at the gate.
How do the QR codes work?
A QR code can be sent by the Resident via email or text and is good for 7 days. When they enter the community, they present the QR code, and the gate attendant will scan and grant access. This is the quickest way for your guest to enter.
What if my guest is not on my guest list?
Non-Registered Guests – The gate attendant will try to call the resident. If no info is available, the gates attendants will provide information to the guest on how the resident can get registered and put them on their approved guest list.
How early can my lawn service and vendors gain access to Hunter’s Green?
Vendor Access – Vendors are allowed access from 7 AM to 7 PM Monday through Saturday. Vendors are not allowed on Sundays and Holidays unless there is an emergency service provider. (plumber, electric A/C emergencies only). Holidays are News Years, Christmas, and Thanksgiving.
Service Providers – Service Providers are Utility providers (TECO, Phone services, Trash pickup, etc.) Courier services (UPS, USPS, Amazon, delivers), Driving services such as Uber, Lift and taxis. Food Service (Instacart, Doordash, Shipt etc.) Food Service providers will be required to show ID.
All Service providers will be allowed entry with recording of access.
How can my realtor show my house?
Realtors will need to provide a business card and/or documents showing they are a realtor. If they have a client coming the gate attendant will document and add client to access. The hours for realtors are 7 AM to 9 PM 7 days a week. If access is needed after these hours the resident will be contacted to approve access.
OPEN HOUSES – Realtor will need to go to the gates and register the address and time or by add a party through FrontSteps.